Contact Us

Note that our Customer Services Team works Monday to Friday, 9am-5pm (We are closed on public holidays & weekends). We endeavour to get back to your query as soon as we can during office hours.

To contact a particular hostel please use the email link on the hostel's page, or specify below which hostel your question refers to. We've also got answers to some Frequently Asked Questions, or you can send a general enquiry email to YHA New Zealand National Office below.

Freephone (from NZ) 0800 278 299
Freephone (from Australia) 1800 242 191
From elsewhere overseas +64 3 379 9970

YHA New Zealand National Office
PO Box 436
Christchurch 8140



Thank you for contacting us!

Kia Ora and thank you for your enquiry.

The YHA Customer Services team works Monday to Friday 9am to 5pm.

Please direct any urgent enquiries or cancellations to the hostel directly.

Nga Mihi

YHA Customer Services

National Office General Enquiry

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